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We love our customers! We especially love to hear from them.
Share your Bert's experience with us by contacting CUSTOMER SERVICE today!
We'll publish it here, send us photos too! |
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MARCH 2010
Quick Quotes:
“Tony Birtle was an awesome salesman and very helpful”
Delia R. in Arleta, CA
Commented via purchase and delivery survey
“Joe Rodriguez was very helpful and I will purchase another bike from him. Thanks again Joe”
Randy L. in Covina, CA
Commented via purchase and delivery survey
“Neill Johnson was an awesome representative fro Bert’s. I was about a month in the making but, Neill never pressured me and answered every question I had. Made me feel like a customer deserves to feel and always was very courteous. Thanks Neill!!!!!! Thanks again Neill. As stated I have purchased from other dealerships and no where near the customer service at those other places. Thanks to the whole staff especially Neill”
James K. in Riverside, CA
Commented via purchase and delivery survey
“Ray was knowledgeable, very friendly & courteous and knew the merchandise I was interested in buying. Thanks Ray- Art Wood was excellent also, and Shawn at Delivery”
Craig B. in Chino Hills, CA
Commented via purchase and delivery survey
“Special Thanks to Zarli for taking good care of me, and thanks to Miguel in Service for handling my repair promptly”
Stephen S. in Ladera Ranch, CA
Commented via purchase and delivery survey
“All the workers I seen as I walked around were very friendly and courteous. They seemed to enjoy their jobs. Thank You”
Francella S. in Costa Mesa, CA
Commented via purchase and delivery survey
“The finance manager was the best straight forward and to the point and had all the correct info we wanted to hear. Delivery person was courteous and very helpful Thank you all for everything. You have a very satisfied customer”
Gloria M. in Los Angeles, CA
Commented via purchase and delivery survey
“Neill was amazing, he knew what he was talking about and made the whole experience painless!! I’ve bought from Bert’s before and Neill is definitely my new go to guy!! Lisa helped me out in accessories she is amazing as well! Lisa is my girl!! I love Bert’s and will always be a lifetime customer!! Thanks guys”
Stephanie K. in Upland, Ca
Commented via purchase and delivery survey
“Zarli was very good and made me get a great deal. I will buy my next bike from Bert’s. Your staff rocks!”
Thomas H. in Buena Park, CA
Commented via purchase and delivery survey
“Larry Garcia treated me fairly and made the whole process comfortable. Everyone treated me as if I was family. I will get me new bike or Jetski at Bert’s”
Joseph M. in Buena Park, CA
Commented via purchase and delivery survey
“Overall everyone was cool and they got me a great deal, smooth transactions, big selection, lots of nice bikes, and I would recommend my family and friends that ride”
Gustavo G. in Whittier, CA
Commented via purchase and delivery survey
“Robert Varis was the most respectable and courteous salesman I have ever dealt with. I have bought many items over the years and he tops them all. I will be back to do only business at Bert’s. Thanks Robert!”
Corey V. in Taft, CA
Commented via purchase and delivery survey
“This was my first experience with Bert’s, Shawn and Miguel were extremely helpful. I will return to Bert’s in the future based on this experience”
Douglas A. in Yorba Linda, CA
Commented via service survey
“Eric Dane explained and kept me up to date with all the changes/services that were done to the Kawasaki. Eric is very courteous and professional. Definitely would bring back the bike to be serviced there at Bert’s Mega Mall!”
Vanessa R. in La Verne, CA
Commented via service survey
“This service was fabulous. It was the best service I have received. I was even assisted 5 minutes before 9am, and I liked the punctuality. It’s excellent that the employee and service manager are punctual and were in a positive mood when assisting me. I applaud them.”
Ulises D. in Moreno Valley, CA
Commented via service survey
“I was treated with courtesy by Miguel and on his recommendation a minor service was performed. I’m completely satisfied with my experience with Bert’s.”
Richard E. in S. Pasadena, CA
Commented via service survey |
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MARCH 2010
Kennedy, Sean & Team,
A quick note of thanks for the great service we received at your dealership. Kennedy was attentive and professional throughout our purchasing process and Sean was a wealth of information and super friendly when he dropped off our skis. We will recommend your store and especially Kennedy and Sean to our friends and families.
Thank again, Glen & Tina C.
P.S. We’re looking forward to our Laughlin trip! =)
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MARCH 2010
To whom it may concern;
I would like to take a moment if I may and say thanks.
I recently purchased a 2009 Suzuki GSXR 750 from Bert's and would like to tell you about my experience with your salesman Niell Johnson.
It started out with a phone call while I was at work one day. I had called and spoke with Neill about purchasing a new bike. Neill politely took care of my questions and concerns. We began the process with a credit check. From there it took me a couple of days to actually make it in to the dealership. Never once did I receive a pushy call trying to get me in to the dealership. Neill simply called to say that he would be there to take care of me and answer any question I may have had. And boy was there a lot of them. When I finally made it in, Neill greeted me very professionally and stated he was happy to meet.
 I picked out a bike (a 2009 Suzuki GSXR 750 new). We worked on a tentative deal and could not come to terms at that time. A few days went by and I just could not get out of my mind the awesome customer service he had displayed. I spoke with Neill for a few days back and forth and decided it was not the time to buy. I had told him that it just wasn't going to happen and apologized to him for taking up his time. Again with great care and concern Neill simply said that he would be there when and if I was ready.
So a couple of weeks went by and things changed for for me. I decided that calling Neill was going to be the way to go. With some doubt in my mind about whether he would work with me again or not I called. He remembered me and was that impressive. He even still had my file. (I was greatly impressed).
I went to the dealership the next morning and went home that afternoon with my bike. I couldn't be happier with the professionalism, courteousness, and GREAT customer service displayed by Neill Johnson. After buying other bikes form places like Chaparral, Mountain Motorsports, and others, there clearly is NO comparison. Bert's Mega Mall is awesome and I will give rave reviews and recommendations to the crew there and especially Neill Johnson.
You have a great representative in Neill and, I hope he gets the recognition he deserves for the work he does there.
Thanks again,
James K.
A very happy and satisfied customer |
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MARCH 2010
Gentlemen,
I returned my survey in the mail a couple of days ago but there just wasn't enough room to really convey my experience with Bert's. Please add this to my survey response.
 I want to take a few minutes of your time to congratulate you on having such a professional and dedicated sales representative on your staff. I recently bought a new 2009 Yamaha VX Cruiser WaveRunner® and had the pleasure of dealing with Neill Johnson. We mostly negotiated the price over the telephone and through emails. I explained to him a previous experience I had at my local dealership and told him that I was willing to give Bert's my business because I was so disappointed at my previous dealer. He said that he would do his best to earn my business and loyalty. Neill was very patient and courteous at all times and very helpful when I had questions regarding some of the features I was looking for in a personal watercraft. We worked out the details over the phone and I came in on a Saturday to finalize the deal. He was just as courteous and pleasant in person as he was on the phone. He also took the time to show me a similar WaveRunner® to the one I was purchasing and explain all the things I needed clarification on.
A few days after our deal was completed, I was irritated to find that I had missed an offer that Yamaha was offering on new WaveRunner® purchases. I called Neill and explained the situation to him and he said he would do his best to make me a satisfied customer. Low and behold, he came through for me AFTER our deal had been signed. Bert's and Neill in particular now have my loyalty. In a year or so, when I am ready for my second WaveRunner® I will give Neill a call. Congratulations again and make sure to keep Neill on your staff because I will be looking for him when the time comes. Please pass along my greetings and gratitude to Neill.
All in all, I have to say that my experience with the Bert's staff was very pleasant and easy. From Scotty in the delivery department, to Zarlie who helped me with scheduling the pick up when Neill was out on vacation. All were extremely professional, polite and as courteous as can be. I have already recommended Bert's and Neill to other family members and I will shop at Bert's for my toys and supplies from now on.
Sincerely,
David O.
Whittier, CA
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MARCH 2010
 I found Bert’s and Amy on E-bay in July of 09’, picked up the phone and made a quick call before bidding on the Can-Am I wanted on E-bay and I’m glad I did. Amy was amazing, had the Can-Am Outlander in the color I wanted, the best deal anywhere in the country and made the process incredibly easy. I just bought a second Can-Am from Amy this week and have referred several other "Mud Racers" to ya'll since I bought the first one in July.
Why are guys from Texas, Louisiana, Mississippi and other places buying from Amy & Bert’s when we have dealers in our own City?? Because Amy takes care of us, doesn’t "play games", has incredible pricing... That’s why!!
Sincerely,
Mike C.
San Antonio, Texas
via email
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FEBRUARY 2010
Quick Quotes:
“The service garage at Bert’s is the cleanest most professional that I have ever seen. Miguel Cejeda is a true asset to your department. He took time to address all of my concerns. He informed me in a timely manner of the status of my repair. He was very knowledgeable and helpful”
Jeffrey D. in La Verne, CA
Commented via Service Survey
“Eric was awesome. I was updated every step of the way and always knew the status of my bike. He was super helpful…a very knowledgeable employee.”
Emily F. in Rowland Heights, CA
Commented via Service Survey
“Everyone conducted themselves and the service was done very professionally. Thank You.”
Ken M. in Ontario, CA
Commented via Service Survey
“Buying a motorcycle from Bert’s was a great experience. Joe, Rod and Larry Garcia are enthusiastic fun people that love what they are doing. Gary Mullen was very helpful filling out and explaining the necessary paperwork. Thanks!”
Robert G. in Apple Valley, CA
Commented via Purchase and Delivery Survey
“Special thanks to Joe, he made the sale happen. He is down to business with a positive attitude and is very helpful. Never had to wait on this guy. He’s Great!”
Anthony K. in Monrovia, CA
Commented via Purchase and Delivery Survey
“Neill was very prompt, excellent follow through and professional. I have bought many bikes, and Neill was by far the best salesman I’ve encountered. We will be back for future purchases. Great buying experience! Thank You :)”
Melissa D. in Aliso Viejo, CA
Commented via Purchase and Delivery Survey
“Hats off to Kennedy and Liz. This was my first purchase at Bert’s and will be the only place I buy from in the future.”
Steven S. in Rosamond, CA
Commented via Purchase and Delivery Survey
“Thanks, after shopping around I found you guys are the best in the business. Other dealerships gave me the run around and were not honest upfront. But you guys told it to me straight, no B.S. and won my business. Kennedy was what really made a difference and he was very knowledgeable and helpful. I looked at probably at least 12 other dealerships and Kennedy was the most professional and courteous. Thanks!”
Robert A. in Santa Ana, CA
Commented via Purchase and Delivery Survey
“Kennedy and Art Wood are the two sales guys I dealt with and who I am very satisfied with by their professionalism and concern for me. I had a small difficulty with the service department when I had to leave my bike overnight for Lo-jack installation. The service guy said he didn’t think he could walk my bike over to the showroom after the Lo-jack installation so I could pick it up on Sunday morning since service is closed on Sunday’s. I talked with Art Wood in sales and he worked it out with service. Keep up the good work!”
Ronald M. in Alta Loma, CA
Commented via Purchase and Delivery Survey
“This was by far the best shopping experience of my life. You guys Rock! I really look forward to my next visit. I will definitely recommend Bert’s to my friends and family.”
Pedro A. in Los Angeles, CA
Commented via Purchase and Delivery Survey
“I liked the fact that everyone made us feel like they really wanted our business and that it was important to them that we return! and we will! :)”
Jodi K. in Rancho Cucamonga, CA
Commented via Purchase and Delivery Survey
“Both Anthony Birtle and Jonathan Kyle were outstanding sales personnel and finance personnel. We were very pleased and hope to do more business in the future.”
Jose A. in Upland, CA
Commented via Purchase and Delivery Survey
“Scotty in Delivery was great, very thorough. My sales associate Neill was great. From my initial contact with him over the phone and when I finally went into the store. He was very helpful, knowledgeable and patient. I liked working with him so much that I sent my brother in-law to him.”
Danny O. in Whittier, CA
Commented via Purchase and Delivery Survey
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JANUARY 2010
To: Kevin Huynh, Sales Manager, Bert's Mega Mall
Dear Mr. Hyunh,
My name is Tyler Rhode. I am an eighth grade student at Medea Creek Middle School. I am writing to you because I would like to compliment your business.
The first thing I was impressed with was the way you organized your warehouse. I like how you separated single rider vehicles from multi-rider vehicles. I also enjoyed the section for clothing and riding gear.
I found your inventory to be well stocked and up-to-date. For example, you have the new Kawasaki's in already.
Lastly, I would like to compliment your outstanding service. Every one of your employees knew all about each and every vehicle in your warehouse. I found it very helpful after purchasing my new vehicle to have its features and use explained to me in detail.
For these reasons I am complimenting your business. Keep up the high standards. Please respond to this letter when you are able.
Sincerely,
Tyler R.
8th Grade Student, Medea Creek Middle School
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JANUARY 2010
Quick Quotes:
“The service garage at Bert’s is the cleanest and most professional that I have ever seen. Miguel Cejeda is a true asset to your department. He took time to address all of my concerns. He informed me in a timely manner of the status of my repair. He was very knowledgeable and helpful.”
Jeffrey D. in La Verne, CA
Via Service Survey
“Eric was awesome. I was updated every step of the way and always knew the status of my bike. He was super helpful….a very valuable employee.”
Emily F. in Rowland Heights, CA
Via Service Survey
“David was very helpful and made the buying process very easy. I have referred three family members who have since been to Bert’s and purchased three quads. We are all very satisfied.”
Michael W. in Diamond Bar, CA
Via Purchase and Delivery Survey
“Everything was great. I really wanted to thank the Salesman (Comouche) who is a very good sales person, and I really wanted to thank (Larry) the sales managers. He calls me all the time to see how the Teryx is running. One more sales person I really wanted to thank very very much is (Kennedy). He told me all about the Teryx. He is a very skilled sales person. He called me twice to update on the Teryx. I am really looking forward to going back to Bert’s. Thanks!”
Rosa M. in South Gate, CA
Via Purchase and Delivery Survey
“Bert’s is way out of our area of shopping, but I would absolutely return for a new product.”
David M. in Buena Park, CA
Via Purchase and Delivery Survey
“Robert was great from the time we arrive. He was very knowledgeable and did everything he could to get our deal done. We were very impressed by the professionalism of the store. We were thankful for the way everyone worked so hard to put the deal together.”
David F. in Chino, CA
Via Purchase and Delivery Survey
“Josh was great!!! We went to Bert’s 3 times before we purchased 2 Razor’s, and he was always very patient and understanding. He never put pressure on us. We will highly recommend Bert’s to any of our friends. We are planning to purchase another Razor in June 2010 and we will definitely go to Bert’s. Only because of the great customer service. Thank You!!!”
Mario C. in Upland, CA
Via Purchase and Delivery Survey
“Excellent sales representative!!!! Neill is the best! Thank you. Very professional. Very Happy to find the best motorcycle store I have ever visited. Thank you guys, You Rock!”
Diego C. in Pasadena, CA
Via Purchase and Delivery Survey
“I am very impressed with the parts and accessories department. I purchased all of my safety gear at Bert’s. I will make any future purchases at your store. I was highly impressed with the professionalism courtesy selection and cleanliness of Bert’s Mega Mall. I will make any future purchases at Bert’s.”
Jeffrey D. in La Verne, CA
Via Purchase and Delivery Survey
“Jeremy Ball made an excellent work for the sales and Steve Peterson made same too. Both are an excellent team and both demonstrated that they have experience in that area. Thank you for your attention to me. For the parts and accessories department; I found everything and also they gave me more information about which will be better and safe for me. I feel like my family wont worry for my security and life. Thank you. I will be back to buy other motorcycles in the future. Yes Sir! Thank you!”
Rosa M. in Santa Barbara, CA
Via Purchase and Delivery Survey
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 JANUARY 2010
"I recently purchased a 2009 Kawasaki Teryx and wanted to say how pleased I was with the service and arrangements to make it happen.
Art Wood was very helpful and went out of his way to see that the transaction came together without any problems.
I've had some aftermarket upgrades and all was arranged with the builder to pick the Teryx from Bert's. I live out of town so it was important the process was smooth.
I will certainly consider working with Bert's and Art for the next purchase."
Allen M.
via email
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 JANUARY 2010
"I want to thank the personnel in the parts department for the information that I was given on my Carter GO Kart that was sold at your location in 2000.
Josh Monday was very helpful in giving me the contact information for Carter Brothers MFG, where I was able to download a parts list and diagram of the GO Kart that I have.
Again thanks for the help and have a great year. "
Dennis
via email
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JANUARY 2010
"Hello,
Recently I purchased a Yamaha Rhino from your establishment. I would like to express the positive experience I had throughout the sales experience.
 First off, I would like to thank Art Wood. Art and I know each other from working race events and trade shows. It was a relief to see him when I entered the sales floor. You see, Art is a major factor in my purchase. Having him there put me at ease and truly made the sell.
I would also like to thank Liz Sage, the parts department, and guys in delivery. All of the Bert's employee who helped me were professional and helpful. My views about buying from Bert's have been completed changed and I recommend those I interested in an ATV or watercraft to go to Bert's."
Thanks again,
Casey J.
Independent Dealer
via email
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JANUARY 2010
To Bert's Mega Mall
Regarding: Purchase of 2008 (HONDA) TRX250EX
"...Attached you will find the Purchase and Delivery Satisfaction Survey that was recently completed. I understand the questionnaire gives you a snapshot of the performance of your team, but I would like to take a moment and go beyond that.
First and foremost, would like to tip my hat to Neal Johnson who primarily handled the pricing and negotiation of the sale. We had purchased two Polaris ATV's from Neal in July 2009, so prior to our recent purchase we had done a little homework and had some discussions with Neal, but utimately based on the way Neal handled our previous deal, I was willing to give Neal last look on any deal we felt good with - and all in all, Neal was able to get us to the price we wanted and we were able to complete the sale of a 3rd ATV in less than 6 months. Neal was very patient, yet eager to make the sale and feel both parties could call it a win-win. Neal did an awesome job and will recommend any friends and family members to Neal for their "toy" needs.
 Would also like to take a moment and thank Johnathan and Jeff in the Finance department who were able to have all the paperwork prepped prior to our arrival and made the transaction very smooth for my wife when she arrived since she is not one to like to sit thru paperwork... even she was surprised. In addition, due to a minor set-back caused by our bank-card company, Jeff was very patient and understanding was we corrected an apparent mis-understanding that was unexpected, which allowed us to finalize the closure of the deal.
All the members of the Bert's Family should be commended for their efforts - as I extend my appreciation for their efforts in supplying our family with their "Toys" in 2009. As we look to 2010, I'm sure the continued comfort and trust will continue as we look to their expertise and skills in the service needs of our ATV's in 2010 and beyond!"
Again, thanks Bert's Mega Mall!
Sincerely,
Rex W.
Apple Valley, CA
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DECEMBER 2009
Quick Quotes:
“Very helpful! Tony was busy and the manager stepped up and checked the bike in to get me on my way, late for soccer game. Service is always the Best!”
Robert B. in Claremont, CA
Via Service Survey
“David Noll did an excellent job helping me find the perfect ATV for my child. All my questions and concerns were answered. Great Customer Service”
Jazmine G. in LA, CA
Via Purchase and Delivery Survey
“You have never offered the best price until this time. I purchase a bike every other year or more. I will return to Bert’s. The Salesman was new but was outstanding! I am extremely satisfied!”
William C. in Claremont, CA
Via Purchase and Delivery Survey
“I have bought three other bikes at other dealers and it was my first time at Bert’s when I bought my new bike. Tony was extremely helpful and I have never seen such great service. Thanks Tony!”
Michael S. in Coto de Caza, CA
Via Purchase and Delivery Survey
“I currently own 10 motorcycles, and 4 watercraft, some of which were purchased at Bert’s. This was the best experience I have ever had with a purchase. All phones calls were returned as promised & on time (very important)”
Steven W. in Yorba Linda, CA
Via Purchase and Delivery Survey
“Everyone was very nice and I will “only” buy from Bert’s again. Have and will continue to recommend Bert’s to friends and family.”
Shane D. in Calimesa, CA
Via Purchase and Delivery Survey
“Jimmy Varis is very helpful. Very professional. Robert Varis handled the transaction very well. Follow up and communication outstanding!”
Daniel C. in Hacienda Heights, CA
Via Purchase and Delivery Survey
“Anthony and the Internet Sales manager were really nice, and approachable. We were happy with our purchase and experience. We have returned to purchase other items and hope to purchase another bike. Keep up the good work Anthony :) We will continue shopping at Bert’s just as long as we are treated the way Anthony treated us. First time to Bert’s was horrible but second time Anthony’s ability to make a consumer feel welcome and comfortable was the reason we bought the bike that night”
Martin D. in Rialto, CA
Via Purchase and Delivery Survey
“We will refer all our friends and family to Bert’s. Neill was a great salesperson. Bert’s is the only place we will go for our motorsports needs.”
Bradley B. in Anaheim Hills, CA
Via Purchase and Delivery Survey
“What a great super store. Good inventory of bikes. I drove from Corona twice- once to buy a bike, and second to purchase riding boots, leathers, goggles, shirt, and a stand”
Christopher C. in Corona, CA
Via Purchase and Delivery Survey
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 DECEMBER 2009
"Just wanted to relay what a good experience I had in purchasing my bike from Bert's. Joe and Larry were more than accomodating and made it a quick process and answered all of my questions and went above and beyond in customer service.
Thank you."
David S.
via email
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JUNE 2009
 "Hello,
Just wanted to say thanks for a great service experience! Bert's is lucky to have a top notch SERVICE DEPARTMENT staffed with lots of really great people. Devon, Josh, Tony and Sean were especially helful, and your techs did a great job getting me back on the road.
Thank you for all that you did. Keep up the excellent work!"
Carlos T.
via email
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MAY 2009
 "Dear Myke Caruso,
I recently came into Bert's for some repairs on my Lance Vintage motor scooter. The bike only had about 400 miles on it and was experiencing some vibration issues. Josh Elrod, one of your service technicians, initially told me that the work on the bike was not covered under warranty. He told me that he would call me back with an estimate for the repairs and would see what he could do.
The next day I got a call from Josh informing me that there was a problem with the clutch. The only other thing wrong with the bike was a burn out bulb in the speedometer housing, which he told me was also not covered. I authorized the work and Josh, once again told me he would see what he could do.
When I went in to pick up the bike a few days later I was told by the cashier that there was no charge. I asked to speak with Josh and he told me that although the work was not covered under warranty he spoke with the representative for Lance Motorcycles and they covered the cost under good faith ruling.
I just wanted to extned my thanks to Josh for his excellent customer service and attention to detail. I realize that hedidn't have to dowhat he did but that extra effort will not be forgotten. I have already shared this story of goodwill with sevear others emphasizing your excellent customer service."
Again thank you.
Sincerely,
James C.
Glendora, CA
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MAY 2009
 "Good Morning Steve,
I would first like to start by saying "Thank You" to you and your staff.
Anthony (tony), was great in being there for us to answer any questions, without crowding Jessica. She likes space and to be left to make her decisions. He is a great kid and I'm sure he will grow to be a great sales person and asset to your company.
Max, had all the answers and did his job fantastically. A little strong some times, But I do know sales and business. You don't make sales if your not persistent and confidant. Max was both of those.
Brittany, That girl just makes you want to be happy. The second Jessie and I met her we felt at home. You have definitely got the right person by your side! I was nervous that you, Max and Tony had the day off, But when I walked into the showroom, Brittany greeted us and we all hung out for a few. We instantly started having a great time.
Zarli, The woman is amazing ! She was there right by our side, explaining everything and answering everything Jessie and I had to ask. She is so polite and professional. She took us to each department ie: finance, parts, pick up, etc. and when we were done. She was ready to get us to the next stop. What a credit to your staff she is.
Mike, Parts and accessories, Very cool, went over everything that we might need on the water, I just sold my other boat, so I did have most of the items, I did get the 7 into 5 flat for trailer, boat cover and cf #'s.
I will definitely be back to buy new vests and etc. I just want to customize everything and buy the right colors. He was very professional and new his stuff.
Jayson, Finance. This guy was fast and had everything legally done perfect the first time and explained certain things on my yamaha card which helped me tremendously. He was great.
David C. , This is the guy that went over the boat with Jessie and myself from bow to stern, This guy was so good, He showed us everything and even tightened up a loose speaker wire. He new all the tricks on that boat and explained all drainage and ways to store gear and keep thins safe. I was definitely ready to tow my boat after his run down.
Finally, You, Mr. Steve Koniarsky, You are the man! You worked so hard with me over the last month. We didn't see eye to eye all the time, but you did everything you possibly could to close this deal. I thank you from my heart for putting up with my attitude and my outrageous requests. You are the "ROCK" behind Bert;s Mega Mall making it the Awsome place it is...
Jessica and I are so happy with our 2008 AR230, It is our new best friend along with all of you guys at Bert's, I promise you all one thing, I will always give you my business before I go anywhere else. We are so glad to be apart of your family.
Thank you, To everyone at Bert's Mega Mall."
Best Regards,
Nick and Jessica S.
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MARCH 2010
Kennedy, Sean & Team,
A quick note of thanks for the great service we received at your dealership. Kennedy was attentive and professional throughout our purchasing process and Sean was a wealth of information and super friendly when he dropped off our skis. We will recommend your store and especially Kennedy and Sean to our friends and families.
Thank again, Glen & Tina C.
P.S. We’re looking forward to our Laughlin trip! =)
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MARCH 2010
To whom it may concern;
I would like to take a moment if I may and say thanks.
I recently purchased a 2009 Suzuki GSXR 750 from Bert's and would like to tell you about my experience with your salesman Niell Johnson.
It started out with a phone call while I was at work one day. I had called and spoke with Neill about purchasing a new bike. Neill politely took care of my questions and concerns. We began the process with a credit check. From there it took me a couple of days to actually make it in to the dealership. Never once did I receive a pushy call trying to get me in to the dealership. Neill simply called to say that he would be there to take care of me and answer any question I may have had. And boy was there a lot of them. When I finally made it in, Neill greeted me very professionally and stated he was happy to meet.
I picked out a bike (a 2009 Suzuki GSXR 750 new). We worked on a tentative deal and could not come to terms at that time. A few days went by and I just could not get out of my mind the awesome customer service he had displayed. I spoke with Neill for a few days back and forth and decided it was not the time to buy. I had told him that it just wasn't going to happen and apologized to him for taking up his time. Again with great care and concern Neill simply said that he would be there when and if I was ready.
So a couple of weeks went by and things changed for for me. I decided that calling Neill was going to be the way to go. With some doubt in my mind about whether he would work with me again or not I called. He remembered me and was that impressive. He even still had my file. (I was greatly impressed).
I went to the dealership the next morning and went home that afternoon with my bike. I couldn't be happier with the professionalism, courteousness, and GREAT customer service displayed by Neill Johnson. After buying other bikes form places like Chaparral, Mountain Motorsports, and others, there clearly is NO comparison. Bert's Mega Mall is awesome and I will give rave reviews and recommendations to the crew there and especially Neill Johnson.
You have a great representative in Neill and, I hope he gets the recognition he deserves for the work he does there.
Thanks again,
James K.
A very happy and satisfied customer
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MARCH 2010
Gentlemen,
I returned my survey in the mail a couple of days ago but there just wasn't enough room to really convey my experience with Bert's. Please add this to my survey response.
I want to take a few minutes of your time to congratulate you on having such a professional and dedicated sales representative on your staff. I recently bought a new 2009 Yamaha VX Cruiser WaveRunner® and had the pleasure of dealing with Neill Johnson. We mostly negotiated the price over the telephone and through emails. I explained to him a previous experience I had at my local dealership and told him that I was willing to give Bert's my business because I was so disappointed at my previous dealer. He said that he would do his best to earn my business and loyalty. Neill was very patient and courteous at all times and very helpful when I had questions regarding some of the features I was looking for in a personal watercraft. We worked out the details over the phone and I came in on a Saturday to finalize the deal. He was just as courteous and pleasant in person as he was on the phone. He also took the time to show me a similar WaveRunner® to the one I was purchasing and explain all the things I needed clarification on.
A few days after our deal was completed, I was irritated to find that I had missed an offer that Yamaha was offering on new WaveRunner® purchases. I called Neill and explained the situation to him and he said he would do his best to make me a satisfied customer. Low and behold, he came through for me AFTER our deal had been signed. Bert's and Neill in particular now have my loyalty. In a year or so, when I am ready for my second WaveRunner® I will give Neill a call. Congratulations again and make sure to keep Neill on your staff because I will be looking for him when the time comes. Please pass along my greetings and gratitude to Neill.
All in all, I have to say that my experience with the Bert's staff was very pleasant and easy. From Scotty in the delivery department, to Zarlie who helped me with scheduling the pick up when Neill was out on vacation. All were extremely professional, polite and as courteous as can be. I have already recommended Bert's and Neill to other family members and I will shop at Bert's for my toys and supplies from now on.
Sincerely,
David O.
Whittier, CA
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MARCH 2010
I found Bert’s and Amy on E-bay in July of 09’, picked up the phone and made a quick call before bidding on the Can-Am I wanted on E-bay and I’m glad I did. Amy was amazing, had the Can-Am Outlander in the color I wanted, the best deal anywhere in the country and made the process incredibly easy. I just bought a second Can-Am from Amy this week and have referred several other "Mud Racers" to ya'll since I bought the first one in July.
Why are guys from Texas, Louisiana, Mississippi and other places buying from Amy & Bert’s when we have dealers in our own City?? Because Amy takes care of us, doesn’t "play games", has incredible pricing... That’s why!!
Sincerely,
Mike C.
San Antonio, Texas
via email
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"Lance and Amber were very very helpful and both made my experience great. I will never go else where. Lance and Amber were great!"
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By: David Ventura,CA
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"Our salesman, Bobby was wonderful!"
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By: Richard Glendora,CA
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"It was an excellent service and experience at Bert's Mega Mall. We will be back to purchase another jet ski. JC and Cesar were the best!"
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By: Gabrielle La Quinta,CA
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"This was the best buying experience in 17 years of riding. Not only was the bike 25 years old, but it runs like a dream. I am very happy with it! I was amazed that I finally found a cool (metal flaked gold) helmet that fit my head perfect after all these years of riding. I've purchased many makes of bikes over the years and I can tell you that Jeff and Dave were not just helpful but treated my 80 year old mother Lidia great. Thank you."
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By: Alex Hacienda Heights,CA
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"Mark and Gary were a pleasure to do business with. Both were very courteous and helpful."
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By: John Lancaster,CA
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"Our sales consultant Bobby Rhodes was very professional and helped us with everything. On my next purchase I will ask for him again. Thank you."
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By: Philip Montebello,CA
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"Great customer service was provided by Larry Garcia."
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By: Thanh El Monte,CA
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"Great job, very good info, and fast exit. I have been there before; it is always a great time. I will be back. Keep up the great work."
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By: Stacey Ripon,CA
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"All kinds of sales associates were very courteous and knowledgeable of the bikes I was looking at. I purchased my bike on a Sunday evening just before closing. The delivery driver worked over time to deliver my bike that same night and still took his time going over the entire bike with me. Very much appreciated."
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By: Brian Valencia,CA
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"Lance was great! He stayed on top of everything and got it done. Great employee!"
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By: Jordan Monterey,CA
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"I would really like to thank Zarli Tun, she was very helpful on all my needs. My experience at Bert's Mega Mall was the best customer service I could ask for. Zarli was able to answer all my questions, and made me feel very welcomed. With sales staff like Zarli, I will for sure be telling others to shop at Bert's Mega Mall. Thank you Zarli and staff."
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By: Wes Bakersfield,CA
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"Everyone was terrific! Great experience and will do more business and recommend Bert's Mega Mall to all my friends."
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By: Glenn San Clemente,CA
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"Service writer went above and beyond with his help."
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By: James Venice,CA
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"Tony and Miguel are always awesome and very helpful. I love the guys in the service department. Thanks Tony."
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By: James Rancho Cucamunga,CA
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"Mr. Tony Ruiz has given me the utmost customer service from the beginning until the end of my visit which I really appreciated. It saved me time and got me out on the road in no time. Continue providing good service to customers and prompt and timely manner performance services."
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By: Alfred Corona,CA
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"My seedoo runs like new. Thanks to Miguel and the technician that did the repairs. I am once again "as one" with my water life. Thanks again, Bob"
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By: Robert Hesperia,CA
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"Eric is a great asset to your service department. My bike was ready ahead of schedule and under the estimated cost. One happy customer here thanks!"
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By: Randy San Dimas,CA
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"Eric and everyone in the office were amazing. When an aftermarket gas tank I purchased at Pro Italia leaked, Eric fixed it for free. When the fuel filter in it blew up, Eric picked the bike up for free from Cable Airport. I am now a Bert's Mega Mall customer for life! Thank you Eric and everyone else!"
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By: Brad Apple Valley,CA
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"The sales/repair advisor was great, very informative and attentive. Great Service."
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By: Annie Los Angeles,CA
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"Tony and Shawn are the greatest. Their friendly and professional service is the reason I keep buying vehicles from Bert's Mega Mall, and keep using the service department. Thank you."
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By: Keith Azusa,CA
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"Tony Ruiz is the reason I come to Bert's Mega Mall. He is great."
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By: David Azusa,CA
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"Eric has great knowledge with bikes. He is wonderful!"
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By: Albert Upland,CA
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"Tony was the best. I would definitely come see him again for any of my motorcycle needs."
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By: Greg Monrovia,CA
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"The service manager was involved only because I arrived 10 minutes before Bert's Mega Mall service department opened to pick up my boat. The service manager opened up the computer/counter and got my paperwork started to get me on the road. This was very courteous and helpful. He could have very easily told me to wait and someone would help me at 9:00 am, but he didn't. He went above and beyond, very rare these days to have that kind of customer service. Great Job!"
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By: John Paul Bell Canyon,CA
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"Miguel was very professional and knowledgeable. He and his staff accurately diagnosed the problem and fixed my GTXDI on my first visit."
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By: Jim Sierra Madre,CA
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"Service was very professional and courteous. Everything was fully explained and Iwas satisfied with the service and repairs done to my bike. Great customer service! I will be back."
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By: Rodney Ridgecrest,CA
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"Joe Rod is honest and I will recommend his service to all my contacts."
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By: Amy Monrovia,CA
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"I had an all around good experience. Ben Kennedy was great and took care of everything I wanted."
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By: Leah Victorville,CA
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"Robert Varis must be the best salesman on the planet. Anyone who can sell me 2 bikes in 3 months is someone who is outstanding at his job."
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By: Thomas Fullerton,CA
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"I am totally satisfied with my Sales Gal at Bert's. Amber did a wonderful job from start to finish. Amber's Sales Manager was great and very helpful as well. Thank you guys for all your help. We purchased a brand new 2011 Waverunner VX Sport on the 26th of August. Eric at Service Dept did a wonderful job answering our questions as well regarding an issue that we experience the very next day and got the issue fix within 1 hour. Great job guys and we will definitely come back to Bert's in the future and refer to our friends.
Erwin C. Lorenzo"
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By: Erwin Escondido,CA
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"We went to two dealers in our area and neither one of them even acknowledged we were there!! I went home disappointed and decided to look online to see who else was out there. I found Bert's Mega Mall and decided to take the drive to see what they were about. As soon as we entered not two steps and we were greeted by J.C. Great customer service. Poor guy we drug him around the PWC's for at least four hours. Asking every question at least 5 times!! He hung in there with a smile. We finally decided which one we wanted and he hustled back and forth for us to get the deal we were looking for. Trust me when I tell you I am a hard sale. But with J.C's perseverance he landed the sale. And his and everyone else that we crossed paths with customer service skills won us as customers for life!! Great Job guys!!! See you when I come back for the next toy!! "
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By: Paige palmdale,CA
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""Jayson Norris was very patient. It took us awhile to decide and many phone calls. He was very easy to work with. It was a very nice experience with Jayson and Finance. No pressure; a lot of patience and very imformative.""
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By: Kathleen Laguna Hills,CA
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""Thank you for the wonderful service!""
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By: Kyle Pico Rivera,CA
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""Excellent! Ben and Jimmy provided exceptional service. Much thanks to them and others on the team!""
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By: Keven Glendale,CA
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""Ron you have a great organization. I have been a customer of yours since you opened your store in Azusa on Foothill.""
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By: Harley Apple Valley,CA
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""All your employees helped me to get what I wanted. Thankyou to all the employees working at Bert's Mega Mall.""
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By: Ivan Glendale,CA
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""This is my second purchase from Bert's Mega Mall and both times Zarli was on a scale from one to ten an eleven. Thanks Zarli!""
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By: Sergio Norwalk,CA
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""I don't know what it is, but your customer service far exceeds anyone else. I was deeply grateful for such treatment. I will definitely buy again. I went back the following week and bought all my gear.""
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By: Kris Canyon Country,CA
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""Anthony "Tony" Birtle was very helpful. Thank you and keep up the good work. I am satisfied with my motorcycle. I was very impressed with Anthony Birtle's customer service. He went out of his way to assist us and got us a great deal. It was a very nice experience and I have already recommended Bert's Mega Mall to all my friends. Thanks again.""
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By: Christian Anaheim,CA
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""Great place, good quality and professional staff.""
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By: Robert Beaumont,CA
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""I just wanted to say that "Harley" made me feel no pressure when I went in to buy my first bike. I didn't buy the first day that I visited but he was the first person I looked for when I decided to buy.""
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By: Enrico Norwalk,CA
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""Awesome! Keep up the good work!""
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By: Emanuel Pauma Valley,CA
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""I referred a friend and he made a purchase the same day.""
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By: Marco Fullerton,CA
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""I would not go anywhere else. I have been your customer for many years and will continue to be. Thank you very much. Thank Robert Varis for me.""
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By: Marcus Sunland,CA
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""Zarli and Felipe were very professional and friendly. I would recommend and come back to Bert's Mega Mall in the future. I appreciate everything and happy with the service. Thanks.""
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By: Francisco Moreno Valley,CA
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""Loved Lance!""
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By: Amanda Bakersfield,CA
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"Eric Dane was excellent!"
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By: Lori North Hills,CA
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"Because of Bert's Mega Mall outstanding service and sales staff I have not only brought in new customers but have blogged many times. I have been to many different stores a lot closer to me, but it has been worth the drive to Bert's. Please don't ever change."
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By: Scott Los Angeles,CA
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"Despite what I was told, I took my motorcycle to Bert's Mega Mall and was pleasantly surprised. Tony Ruiz was very helpful, and I am pleased with the service I received."
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By: Rick West Covina,CA
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""Mr. Tony Ruiz was very professional.""
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By: Isabel Los Angeles,CA
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""Bert's Mega Mall has always been good to me. Great job guys! Also, in tough times, I really appreciate that you guys price match.""
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By: Rodd Pasadena,CA
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""Excellent service manager and excellent service. Thank you.""
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By: Chester Rancho Cucamonga,CA
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""Service representative was very helpful and knowledgeable. I always ask for him when I need service on any of my bikes. Tony Ruiz is my service rep!""
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By: Jonathon Whittier,CA
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""Thank you for the good service.""
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By: Isael El Monte,CA
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""Tony was a great guy. He helps me out in a flash every time. It's been a pleasure to work with him. We will always use Bert's Mega Mall as long as Tony is there!""
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By: Michelle Los Angeles,CA
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""Keep up the good service.""
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By: Robert Rowland Heights,CA
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""I will buy the rest of my off road vehicles from Bert's Mega Mall.""
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By: Karl Bakersfield,CA
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"I wasn't planning to get a bike at first. Lance convinced me that it was a good deal. His honesty and salesmanship made me at ease to close the deal. I'm very happy that I did."
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By: Raymond Arcadia,CA
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"Larry Garcia is a very knowledgeable employee. He helped me with the sale and value of my trade. I appreciate the help he gave me after the sale and the continued contact to make sure that I was satisfied with his service. Thanks again."
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By: Ryen Rosemead,CA
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"We have dealt with Robert both times when we purchased bikes. He was wonderful to deal with and very professional, Knowledgeable and personable. We tell everyone about him. Everyone at Berts Mega Mall were great! Thanks for all your help."
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By: Debra Ann Ontario,CA
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"Thank you, it was a pleasure doing business with Berts Mega Mall. I will look forward to more business with Berts Mega Mall."
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By: Wesley Norwalk,CA
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"Tyson was very helpful. He assisted me and I was sold. He was very professional. This is my third bike I have purchased at Berts Mega Mall. Thank you for a great deal."
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By: Alberto West Covina,CA
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"You guys ROCK! Thank you!"
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By: Diego Long Beach,CA
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"Best customer service ever from Phil Fischer! Thank you for having sales people like Phil. He made the whole experience Excellent! I will refer friends and family to do business with Phil!"
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By: Michael and Rene Oakhills,CA
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"Excelllent experience, good value and very satisfied."
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By: Jonathan Fredrick Playa Del Rey,CA
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"Everything was great from start to finish. Thanks."
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By: David Pasadena,CA
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"Chris Herz was excellent. I wish all salemen were as knowledgeable."
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By: Stephanie Rancho Cucamunga ,CA
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"I think Anthony and Felipe are amazing. They went above and beyond to accommodate us while we were waiting; they made sure we were happy with our purchase. I was very impressed with their knowledge. There was not any question they couldn't answer. I definitely would buy another Polaris from them. Once again, thank you Anthony and Felipe. See you soon!"
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By: Yolanda Glendora,CA
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"Great Service. Eric has great communication skills and always kept me up to date with repairs."
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By: Robert Redlands,CA
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"We got a good discount."
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By: Enrique Los Angeles,CA
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"Thank you and I will continue to come. Keep up the good work."
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By: Jeremiah ,CA
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"We were impressed with the service and how they were able to get everything done in a few hours since we needed to leave town and leaving the boat would have been inconvenient. Thanks!"
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By: Jeff ,CA
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"Miguel is always very helpful and courteous. I always make sure I see him for all my service needs on both PWC's and Quads."
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By: Maria ,CA
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"Tony Ruiz was the best service adviser I have ever dealt with."
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By: Robert Rowland Heights,CA
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"Anthony was awesome, very informative and patient. We really didn't know what we wanted and he took his time with us. Chaparrel and Vulcom Smith were rude and lazy. Bert's Mega Mall has our business for all our toy purchases!"
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By: Danielle Moreno Valley,CA
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"Zarli was great and a big help. She took her time to make sure we were happy."
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By: Tiffany Wrightwood,CA
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"I knew what I wanted and got it at a fair price."
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By: Stephen Santa Ana,CA
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"Our sales associate Zarli was very helpful and I will recommend Bert's Mega Mall to my friends because of her."
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By: Diane Arcadia,CA
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"Larry Garcia was very professional, friendly and followed up with any questions I had. I will recommended Bert's Mega Mall and Larry to any person looking to purchase a bike, AT, etc. Thank you."
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By: Donald Fontana ,CA
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"Tony Ruiz was great. He was very professional and had excellent customer service"
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By: David Azusa,CA
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"When I dropped off my Polaris the guy that wrote up my service order was most helpful to me. I had a good experience. He helped with a lot of stuff that I had questions on."
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By: Matthew Newport Beach,CA
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"We were late for our appt. and Eric Dane was very polite and helpful to my wife and daughter who brought the SeaDoo's from Ojai. Eric had a heavy work load that day and still managed to get the job done, Thank you"
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By: Ronnie Ojai,CA
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"My service was done in one day, which was excellent for my schedule"
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By: Troy Yucaipa,CA
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"Tony is always great to us! He gives great service, the whole team does."
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By: John La Verne,CA
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"Awesome experience! Bert's Mega Mall has awesome employees. Larry Garcia was my sales rep and he was outstanding! I will refer my friends."
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By: Willie Valencia,CA
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"Jeff went out of his was to help with my purchase. I would recommend Bert's Mega Mall to my friends and have them ask for Jeff Helbling"
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By: Alfred Fontana,CA
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"Robert Varis was not only an expert on his product but also showed great people skills."
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By: Waddell Paso Robles,CA
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"I have known Art Wood over 15 years and he has always been good to his customers. Very helpful and knowledgeable "
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By: Eddie Mira Loma,CA
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"Felipe Galindo has always been good to us. Every time we go in he always acknowledges us and treats us good."
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By: Marlene El Monte,CA
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"The entire experience was great. Can't say enough about Zarli, how willing she has been to go the extra mile. I have been in touch with the service dept. and they have been really cool too!"
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By: Timothy Glendora,CA
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"Josh Monday is a great sales person. He was very professional, courteous and knowledgeable. I will always recommend Bert's Mega Mall, because of the great customer service. Josh is a very understanding and patient person. So far he is your best sales person. "
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By: Mario El Monte,CA
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"Everyone was courteous and knowledgeable. I have never seen such a well stocked, clean and professional showroom."
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By: Joann Valencia,CA
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"I was impressed with the professional and excellent service. I will gladly recommend Bert's Mega Mall to all my friends and family. Lance and Felipe were the best!"
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By: Jessica Norwalk,CA
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"Rick Henningsen is a great sales associate. He made the buying process very easy and painless. Absolutely NO PRESSURE sales. That's why I will recommend Rick and Bert's Mega Mall to everyone."
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By: Gabriel Van Nuys,CA
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"Tony had to be one of the best sales reps I have ever dealt with. I've bought 7-8 trucks, 3-4 bikes, a Harley, 3-4 Quads before and he is the only one i have had that i could honestly say I've liked. Thanks T."
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By: Alfred Simi Valley,CA
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"I wanted to thank Bert's, Sean Doyle and his team in the service department for the work they did in resotring me newley purchased 2009 Teryx. On the first outing there was an unfortunate mishap, but Bert's took it right in and began work to return it to like new condition. I was kept informed of the progress being made and the work was completed in a timely manner. Everyone was very professional and I will definitely be back when it is time for my next purchase."
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By: Allen Santa Ynez,CA
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"I went in because i needed a helmet and ,first I called to find out about a price match and Tim answered the phone and he was really cool and helpful,he said yes come and see me and I will match the price,so I came in and being that it had being a phone quote I did't have anything in writing,so the retail parts director (Jason H.) came to talk to me and eplained that the price match had steps to follow and dispite my frustration he kept his cool and told me that the price march was not possible but he gave me a discount and told me that the next day they would check the placed i was trying to price match and if it was correct they would call me and refound money into my card. I paid ,left and I really thought it was not going to happen and when I was at work I recived a call from Tim telling me that they had called the place and asked me if I wanted to come in or give a card over the phone to put the money back in it? . I am really satisfied and I really am impressed for the honesty and for going the extra mile to make a customer happy. Thank you and you have my business for the long run."
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By: Ricardo Montclair,CA
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"The experience with Chris Herz was great!! He is awesome ;0"
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By: Shake ,XX
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"my dirtbike and atv work great and was priced right.had a wide selection of gear."
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By: Magdaleno Pico Rivera,CA
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Join our Newsletter! 
  | WHAT CUSTOMERS ARE SAYING! | "Hassle free experience from start to finish."
Michael P.,
Chino Hills, CA | "My service was done in one day, which was excellent for my schedule."
Troy E.,
Yucaipa, CA | "Great experience, very comfortable with sales associates. They made shopping experience fun."
Nataly S.
San Dimas, CA | | READ MORE... |
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