FAQ | Bert's Mega Mall

Have unanswered questions?

No worries, take a look at some of our most commonly asked questions below.

Parts Department:

What Are The Parts Department Hours?

• Monday through Friday 10am - 8pm, Saturday 9am - 8pm, Sunday 10am -7pm
• Closed: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• New Year's Eve & Christmas Hours: 10am -6pm

What Is Your Return Policy?

• All returns and exchanges are given on purchases made in the retail store within 15 days of the original purchase date only. All refunds and exchanges must be accompanied by the original receipt. All products must be in new, un-used condition with the original packaging. Special orders are not refundable after 15 days of pick-up. We reserve the right to charge a 20% restocking fee on all non-defective items. There are items that may not be returned/exchanged/or given store credit: Helmets, batteries, sunglasses, watches, loading ramps, bike carriers, tools, books(manuals), lightbulbs, electrical items, carburetor parts, sale items, close-out items, used or worn items, and any discontinued items.

Do You Offer Any Discounts?

• Yes, we offer military, law enforcement, and fire department discounts with a valid ID.

What If The Part I Need Is Not In Stock?

• We can order current parts that are not in stock.

How Long Does It Take For My Special Order To Come In?

• We order every business day. Special orders typically arrive in 3-5 business days. For items not in stock you will be contacted with an ETA.

Can You Ship To Me?

• Yes we can ship nationwide with payment of shipping charges. There are some items that are excluded from being airfreighted.

Is My Credit Card Information Safe If I Place An Order Online?

• We use the latest security and encryption technologies to make sure your information stays private!

Do You Price Match?

• Yes we price match from websites in the USA. Rules and regulations apply see/call a manager for details.

What OEM Brands Do You Sell?

• Yamaha, Polaris®, Can-Am®, Honda®, Kawasaki, Suzuki, Artic Cat®, Sea-Doo, Kymco, KTM, Husqvarna®, Ducati, Triumph, Roxor, Hyosung. Please call the parts department for additional questions.

Do You Have An Online Store For Your Parts Department?

• Yes we do, please click here to get to our online store

Service Department:

What Are The Service Department Hours?

• Monday through Saturday 9am - 6pm
• Closed: New Year's, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Who Do I Contact For Help With a Service Request?

• Please contact the service department at 626-430-9551

When And How Can I Make an Appointment?

• Please call the service department at 626-430-9551

Can I Drop Off My Bike After Hours?

• Given special circumstances, we may be able to help, call 626-430-9551 and ask for the service manager

How Do I Know When I Need a Service?

• Bert's Mega Mall service uses the manufacturer's maintenance schedule located in your owner's manual. If you do not have one, contact a service advisor at 626-430-9551

Is My Vehicle Stored Outside?

• Motorcycles are kept indoors while large vehicles are stored outdoors

Can I Store My Trailer Here?

• No, we do not store trailers here

Do You Work On Bmw Or Harley-Davidson®?

• No we do not work on BMW or Harley-Davidson®

What Is The Oldest Year You Work On?

• Based on parts availability, vehicle condition, and availability of tools needed, we generally work on vehicles 10 years old or less

Do You Work On Scarabs?

• We do not work on Scarabs

Will Warranty Cover My Repair?

• Warranty only covers a failure if caused by a manufacturer defect. Warranty will not pay for accidental damage, or maintenance. Coverage varies by which warranty you have, either factory or extended. Bert's Mega Mall does not make the final decision on what is covered and what is not. The decision is made by the manufacturer (when under factory warranty) or the extended warranty company. If you feel you have a potential warranty claim, contact a service advisor at 626-430-9551 for assistance.

What Is The Difference Between an "oil Change" And a "service"?

• The technicians' main focus when performing only an "Oil Change" is to drain the old oil, replace the oil filter and fill/set new oil level. That is where the focus ends, no other work is performed. When a full "service" is performed, it involves a long itemized check list (provided by the manufacturer). This typically includes multiple checks, adjustments, lubrication points, replacement of certain wear items at specific intervals retorque of certain bolts/fasteners, along with changing oil and oil filter. A "service" is much more technical when compared to a basic oil change

I Have a Recall In My Vehicle, What Is The Next Step?

• Option 1: You may drop off you vehicle with our service department, we will then run your VIN number to verify the recall and order parts when needed. This is the best option for those who are okay with leaving their vehicle here for a few days and are not in a hurry to have repairs completed. We will notify you when the vehicle is ready for pick up.
• Option 2: In some case, if you provide your VIN number we can order the parts ahead of time. This lowers the amount of time the vehicle must stay here. Sometimes, we can set up an appointment to have the recall performed the same day you drop it off. However every recall is different, not all recalls can be performed while you wait. Not every recall requires parts, and some recalls require inspection of the vehicle before any work can be performed

Are You Experiencing a Problem With Your Vehicle?

• Warning on your dash light? Oil leak? Vehicle running poorly? If you are experiencing a problem with your vehicle, 1st step is to bring it in and allow a technician to perform an inspection. The technician will inspect the vehicle, diagnose the issue and we will provide you with an estimate for repair. The time it takes to inspect and diagnose a vehicle can vary, because of this we cannot guarantee a specific completion time. We ask you be prepared to leave your vehicle for any type of diagnostic work

Sales Department:

What Are The Sales Department Hours?

• Monday through Friday 10am - 8pm Saturday 9am - 8pm Sunday 10am -7pm
• Closed: New Year's, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• New Year's Eve & Christmas Hours: 10am - 6pm

Do You Offer Financing?

• Yes we offer many different options!

Do I Need a Motorcycle License To Purchase a Motorcycle?

• We do not require a motorcycle license to purchase a motorcycle, but motorcycle licenses are required by law when riding the motorcycle

Do I Need Insurance When I Purchase My Vehicle?

• Bert's Mega Mall does not require you to have insurance on your vehicle, but it is required by law and some financing companies also require to have insurance

What If You Don't Have The Bike I Want?

• Not all bikes are in the showroom. Please let someone know you are interested in a particular bike to research whether we have it, or can get it for you

How Can I Apply For Credit?

• You can apply for credit in store or through our website. Click here to apply for credit

Can I Be Approved For Credit Before Coming In Store?

• Yes, you may fill out the credit application online or one can be sent to you upon request. Please contact a sales representative to have one sent.

General Store Questions:

Do You Have Any Other Locations?

• No, we have one store here in Covina, CA

Do You Offer Public Wi-fi?

• Unfortunately we do not offer public Wi-Fi

Are Pets Allowed In Store?

• Unfortunately we do not allow any pets in store at all times